Refund policy
Fair, simple refunds
for every purchase.
AnalystOS purchases are made as credits that fund research requests. This page explains when a refund applies, the window for requesting one, and exactly how to ask. Last updated 20 August 2026.
Failed requests
If a request fails, your credits come back automatically.
When a research request cannot be completed — a workflow failure, an unresolvable company identifier, or any error on our side — the credits reserved for that request are returned to your balance automatically. You do not need to contact us or file anything: the refund is part of how the product works.
What qualifies
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01
Failed or incomplete requests
Credits for any request that fails or does not complete are refunded to your balance automatically, in full, at the moment the failure is recorded.
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02
Unused credits
Credits you purchased but have not spent can be refunded to your original payment method on request within 14 days of the purchase.
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03
Something went wrong
If a delivered report is materially defective — wrong company, unusable output, a clear error on our side — tell us within 14 days of the request and we will re-run it or refund the credits it consumed.
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04
What doesn't qualify
Credits consumed by completed requests that were delivered as described are not refundable, except where a refund is required by law. Your statutory rights are never affected by this policy.
How to request a refund
One email is all it takes.
Write to contact@analystos.ai from the email address on your account, with your order or receipt number from the purchase confirmation. Tell us which purchase or request the refund concerns and, if a report was involved, briefly what went wrong. We respond within 2 business days. Approved refunds are issued through our payment provider to the original payment method and typically arrive within 5–10 business days, depending on your bank.
Questions about a purchase?
We'd rather fix it than argue about it.